Is my company an AAR Member?
AAR Member prices apply to those whose companies are AAR Full, Special, Non-Class I Railroad Affiliate or AAR Associate Members. If you still have questions about your membership level or are interested in becoming a member, please contact AAR Member Services.
How do I get an AAR Member ID?
If your company is an AAR Member (see preceding question) but you do not have a User ID and password, click here to register.
Will I receive a confirmation of my order?
Yes, a confirmation page will be displayed when your purchase is confirmed. You will also receive an e-mail confirmation of your order.
How do I pick up my online order?
To download your purchased digital publications you must be logged in. Click on the My Account link at the top of the screen and then select Download Purchased Publications. (Your publication will be available for 30 days, and may be downloaded at any time by clicking on the My Publications link in the left navigation bar under Publications).
When will I receive my print order?
All orders are typically shipped within 2 - 3 business days. For Rush Delivery, your order will be shipped the next business day if placed by 12:00 p.m. Eastern time. Orders placed after 12:00 p.m. will be shipped the next business day. Delivery schedule will vary for products that are temporarily out of stock.
Is there a shipping and handling charge?
Yes, a handling charge of $5 is assessed for each print order and is included in the shipping total. There is no shipping and handling charge for orders delivered online.
How can I determine when a publication will be released?
Our publication schedule is updated frequently as new editions become available; click here to view the latest version. Members have the option to be alerted by e-mail when new editions of publications are released by clicking on the Alert E-mail box in the Members Publications section.
Why can't I order this year's edition of some publications?
Most AAR publications are not available for pre-ordering. The latest edition will be added to the catalog as soon as it is published. Check the publication schedule for up-to-date information about planned release dates.
What if I forgot my User ID and/or password?
If you have forgotten your User ID and/or password, click here to have a reminder e-mailed to you.
How do I change my e-mail address and/or password?
Once logged in, click on the My Account link at the top of the screen.
I get a "blank card string" error when I try to process my credit card?
The online system is not working for multiple location orders due to the way credit card validation is being handled. If you wish to proceed to order online you will have to place different orders at this time.